FREQUENTLY ASKED QUESTIONS
BECAUSE WE ALL HAVE THEM
At mitsgriffin we specialise in helping creatives and non-techies and no question is too daft or silly to ask.
What will it cost?
Website costs can vary considerably. From D.I.Y. templates to hundreds of thousands. At mitsgriffin we only design bespoke websites where every project is tailor-made. Because of this we work on a value-based system where your investment will depend on your unique set of business requirements. We won’t comprise on quality or ethics and with over 10+ year experiential business knowledge and over 30+ years of coding expertise, we aspire to create sites that are as individual and stunning as you are.
What about hosting & domain?
All our packages have been developed to make the process as hassle free for you as possible. Although we are not a hosting company, we will organise your hosting and domain name (or domain transfer) so you won’t need to. All the hosting we organise is WordPress managed (specially developed for WordPress websites) and optimised so your website remains fast, secure and legally compliant.
What about email?
We can even set up your business email address so you can be uber-professional right from the word go. And if you have G-Suite we can link the two with our techie expertise.
What about support?
With our on-going support we will keep your hosting and domain name in check and updated, and we will continuously maintain and fix your website so that it’s always accessible and working. And because things change, you can have access to a monthly set of edits and updates so your website can stay relevant and fresh. Say goodbye to expensive tweaks or slowly watching your website degrade, and say goodbye to the risk of hackers and changes in website technology that can leave your site broken and vulnerable. Click here for more information on our different support plans and their prices.
What if I'm not techie?
You won’t need to feel embarrassed with us! And it won’t matter if you haven’t a clue about technology because we do! We offer all our clients a non-geeky strategic consultation so that you can make informed decisions with understanding and confidence (no matter how out of your depth you might at first feel!)
Will it take a long time?
The time it takes to create a website depends on the complexity of your site and the quality and quantity of content that you have ready to go. If you have all your content ready to hand over and in the format we need, we can design and build a simple website in two weeks.
Can you design logos & content?
We absolutely can!! Depending on your requirements we can help create bespoke graphics, artwork and copy (text), and we can safely source stock images that are copy-right compliant. We collaborate with professional copy-writers, branding specialists, PR consultants, photographers and graphic/logo designers and when you work with us you have access to our highly expert network.
What if things change?
Sometimes businesses develop rapidly and it’s not unusual to need website development after the first year. Website development goes beyond typing edits and minor tweaks, and might include (but is not be limited to) website re-structuring, the addition of multiple pages or functionality, or business re-branding. Maybe your first site was a blog and you are thinking of expanding it into a high-tech information website, or perhaps you have an information site but want to venture into E-Commerce, or maybe you have an E-commerce site but are thinking of stepping into the realm of Knowledge-commerce or Memberships. It won’t be hard or complication for us to expand your website because we’ll already be up to speed on its inner workings. There really won’t be any limits to how far you could go.
Will my site be legal?
Absolutely! You’d be shocked at how many aren’t! We can even template your legal documents because all UK websites must be compliant with UK and EU law. Failure to comply can result in both civil and criminal liability and the penalties are not only detrimental and embarrassing to your branding but they can be financially costly too. At worse you could end up with a criminal record or even imprisonment! For more information on what your website needs to be legal check out our blog Is your Website Legal?
Can you create E-commerce?
Yep we can! And not just E-commerce – we can also create information sites, blogging websites, Knowledge-commerce and Membership websites too.
Will my site work on mobiles?
Seriously every website should. All our websites are responsive and optimised so they will work on any device. And because accessibility is a legal requirement, we work hard on making every site highly accessible to screen readers too!
What about search engine optimisation?
SEO stands for Search Engine Optimisation and is all about getting your website seen. When people search for information using search engines like Google, the search engines will look for sites that are the most relevant. There are many aspects that go into making your website relevant (from on-page SEO, off-page SEO and technical SEO), but one of the most important things is the copy (aka words) on your website. Here, content is the key. For more information on SEO check out our blog The Secret Behind SEO.
What is hosting?
Just as our physical land is often divided up and stewarded by land-owners; in the digital realm, digital land and space is divided up and stewarded by its digital landlords: the hosting companies. If you’d like to learn more about hosting check out our blog post The Digital World is a bit like the Real World. And if you’d like to find out more about a hosting company which has consistently been rated as one of THE BEST in the industry year-in, year-out, check out Site Ground.
What are domain names?
Just as we find and locate one another through postal addresses in the real world, in the digital world, our digital addresses are called URLs (Uniform Resource Locators). They often look a bit like this http://domain-name.com and they actually work more like PO BOX addresses (addresses that are associated with you but can be physically located anywhere). Awesomely in the digital world you can change your digital landlord (hosting) without changing your address. Your domain name is the unique part of your digital address. If you’d like to learn more check out our blog post The Digital World is a bit like the Real World.
What is CMS?
What's the process?
Once we’ve connected, there are just 5 steps to take until all your website worries are gone.
Our consultation process begins with connection, where we will organise a strategic consultation or discovery meeting where we can explore and uncover your brief.
Next we'll structure your information into a sitemap & prototype functionality. We'll map out what your users will want & what you will need them to do.
Then we'll action your website build. With market research to insure you have a competitive edge, we'll turn your prototype into a beautiful and fully working website.
Once built we will put your new website through our intensive checklist. And when complete we can hit the go button & your shiny new website will be live!
And because technology evolves and businesses grow, we can be there to fix any breaks and edit any updates with our monthly support plans.
What's a strategic consultation?
We offer our expertise upfront so you can build on the right foundations right from the start. Our strategic consultation involves a meet up (or a call) where we will systematically go through your business needs. Lasting 45 minutes, we’ll then be able to draw up a proposal with a bespoke solution that will tick all your boxes and be uniquely tailored for you.
What's a discovery workshop?
Sometimes you might not be certain on what your business needs are for this moment in time. This is when we might offer you a discovery workshop where we can help you to develop your overall Online Marketing Strategy. We’ll explore your why, what, who, how and market-place – and your own lead generation processes and tools. As a stand-a-lone workshop, you will then be able to confidently take your next step, with or without us.