On-Going

Support

Because change is the only constant.

And updating code and worrying about site security are the last things you want to do

We also offer a range of on-going support plans for all our clients whatever their stage of business is. This is because we believe in partnership and teamwork that lasts – and plans that always aim to minimise risk & maximise potential. There’s a lot of work that goes on behind the scenes because technology never stands still, and threats of danger and breakages can run alarmingly high, and this is magnified the more advanced and complex your site is. This is why we promise to set things up so your website stays safe no matter how things change and we typically fix issues even before you know that something went wrong. Here’s what we can do:

Daily Maintenance

Weekly Maintenance

Monthly Maintenance

Yearly Maintenance

* Care Plan dependent

Frequently Asked Questions

Sadly, we’ve never experienced a single website where something going wrong has not ever happened. Technology shifts and code is constantly changing, so it’s inevitable when you have thousands and thousands of layers and pieces of interacting code, that something, somewhere will break.

And more than the way in which technology is constantly evolving, is the fact that hacking bots are becoming increasingly sophisticated as they scavenge the digital world for victims. Just as there is danger in the real world, the digital world has a dark side to it too.

Because of this its wise to keep your website constantly monitored with strategies in place should the worst happen. Third-party changes in code – whether on the core platform level, plugin level or theme level – could generate conflicts that completely destroy your site and if your business relies on your website, breakages could severely disrupt your business and income. Prevention is better than cure, because a cure can be hugely expensive and time consuming. If you have a more complex site (whether E-commerce, Membership or Knowledge-commerce) it’s not just your brand image that could suffer, but you could even end up with credit and payment gateway issues that cost you financially and legally.

We put in a lot of work to preventing disasters from happening. However, because many things are often out of our control, in the event that your website has a major issue and goes down, we will be immediately there communicating with the hosting company on your behalf and sorting things out. We do NOT make any guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of your website. minimising any disruption. Often we’ll be working away that you won’t even notice something went wrong and got fixed.

Hosting matters. It’s the engine behind your website and often has a layer of protection and security that is essential. Our hosting comprises Premium Cloud and PCI compliant hosting and SSL certification and is WordPress Managed which means it has been especially designed to power the websites we create. Also, it means when things go wrong, we know exactly who to connect with – since often problems get solved in partnership.

Websites with advanced functionality like E-commerce and Woo-commerce are more complex and take more resources to manage, test and keep running smoothly. Sometimes requiring PCI compliant hosting and performance statistics. For serious e-commerce ventures it is really important to keep your website secure, fast, and open for business 24/7 and a basic support plan will be better than none.

Our support plans are designed to work monthly and as such we reserve your place in our queue and resources on a monthly basis. Therefore any unused support time cannot rollover into subsequent months, but do not fear, every month your time resets and the opportunity for on-going support continues. 

The edits you can request include – but are not limited to – editing content/copy-writing, information amending, image swapping, video/photo embedding and incorporating newsletter/blog posts. Essentially anything that falls into the category of small content updates or small design improvements. Please note that this work excludes the design and build for a re-branded website, significant structural changes, the inclusion of extra functionality and landing pages, or the extensive population of your website with additional information/products. For more intensive work we can lead you through our design process and create a bespoke project proposal just for you.

We have a policy of prioritising clients who are on one of our support plans. If your site has been built elsewhere or you have neglected it for a long time and you’d like ad hoc support, you would first be required to purchase our “Website Audit” package costing £350 so we can check behind the hood of your site before we make any recommendations, upgrades or changes. This is because neglected sites often need a lot of unseen prep work due to outdated code which opens a website to much higher levels of risk. Should old code begin to conflict with updated versions, the potential for your website to go down can be significant, and it can be time consuming for us to liaise with other hosting companies as we get the right permissions/clearance to work. Not all hosting companies are straightforward to work with. Rather like an MOT, our Website Audit package will check that everything is in order from which further developments can be suggested together with a time-scale and quote, and/or enrolment onto one of our support plans. 

It’s no problem should you require more than your monthly plan offers – and sometimes that might happen. We will evaluate requests on a case by case basis and each piece of work will be considered – and valued – as a project in its own right.

We are impressed! Not many people realise that SEO (search engine optimisation) is an on-going process. Although we offer on-page SEO with every build, we partner with an SEO specialist who has the cutting edge and latest insights and expert to do a brilliant job. We can certainly help get things setup and although our work will cross-over and overlap to a degree, we’d leave you in their capable hands as they take you deeper into the world of ranking first wit Google. For more information get in touch. 

Absolutely. We would be so sad to see you cancel, but we know that financial needs can weigh on many decisions and we don’t want lock anyone in. Request a cancellation via email and just stop your next payment. If you’d like us to keep your hosting we can invoice you for that cost alone, and if you would like to transfer your site you certainly can for a transfer and admin fee of £125 to cover time and expense taken. For any sites taken off our care we reserve the right to remove our branding (website care really means that much to us).

Our support plans & Prices

Lite Support

Premium Hosting & Core Updates
£ 99 per month
  • Cloud PCI compliant hosting
  • SSL certification
  • Pro-Licence renewals
  • Super-caching (speed boost)
  • CDN (domain dependent)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Malware Scans
  • Security monitoring
  • PHP Updates
  • Email support desk
  • Option for PAYG Web Development/Edits

Core Support

Lite PLUS Maintenance & Edits
£ 250 per month
  • Cloud PCI compliant hosting
  • SSL certification
  • Pro-Licence renewals
  • Super-caching (speed boost)
  • CDN (domain dependent)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Malware Scans
  • Security monitoring
  • PHP Updates
  • Email support desk
  • Up-time Monitoring
  • Database Cleans
  • Security Fixes (as required)
  • Performance Check
  • 6 month Reporting
  • Up to 30 mins Edits/Month
  • Option for PAYG Web Development/Edits
RECOMMENDED

Advanced Plus SEO

Core Support PLUS SEO
£ 499 per month
  • Cloud PCI compliant hosting
  • SSL certification
  • Pro-Licence renewals
  • Super-caching (speed boost)
  • CDN (domain dependent)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Malware Scans
  • Security monitoring
  • Security Fixes (as required)
  • PHP Updates
  • Email support desk
  • Up-time Monitoring
  • Performance Checks
  • Database Cleans
  • 6 month Reporting
  • Up to 60 mins Edits/Month
  • Yearly Website Audit
  • Monthly SEO (Search Engine Optimisation) for up to 25 pages
  • Option for PAYG Web Development/Edits
RECOMMENDED

Elite Support

For Elite Websites
£ 750 per month
  • Cloud PCI compliant hosting
  • SSL certification
  • Pro-Licence renewals
  • Super-caching (speed boost)
  • CDN (domain dependent)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Malware Scans
  • Security monitoring
  • Security Fixes (as required)
  • PHP Updates
  • Email support desk
  • Up-time Monitoring
  • Performance Checks
  • Database Cleans
  • 6 month Reporting
  • Up to 60 mins Edits/Month
  • Yearly Website Audit
  • Monthly SEO (Search Engine Optimisation) for up to 100 pages
  • Competitor Analysis
  • Option for PAYG Web Development/Edits

The small print of what we don’t promise