ON-GOING SUPPORT

Because updating code and worrying about website security are the last things you want to do.

At Mitsgriffin we offer a range of on-going support plans for all our clients whatever their stage of business is. This is because we believe in partnership and teamwork that lasts – and plans that always aim to minimise risk & maximise potential.

Daily Maintenance

  • Up-time monitoring
  • Security monitoring
  • Website & Database backups

Weekly Maintenance

  • Theme updates
  • Plug-in updates
  • Malware scans

Monthly Maintenance

  • Core Code updates
  • Search Console Errors/Issues
  • Broken link checks *
  • SEO keyword checks *
  • Performance checks *
  • Database cleans *

Yearly Maintenance

  • Check for PHP updates
  • Renew hosting
  • Renew domain registration
  • Renew pro-plugin licences

* Support plan dependent

On-going support faq

Sadly, it’s likely that things could go wrong. Website technology is constantly evolving and hacking bots are becoming increasingly sophisticated as they scavenge the digital world for victims. Because of this its wise to keep your website constantly monitored with strategies in place should the worst happen. Third-party changes in code – whether on the core platform level, plugin level or theme level – could generate conflicts that completely destroy your site and if your business relies on your website, breakages could severely disrupt your business and income. Prevention is better than cure, because a cure can be hugely expensive and time consuming. If you have a more complex site (whether E-commerce, Membership or Knowledge-commerce) it’s not just your brand image that could suffer, but you could even end up with credit and payment gateway issues that cost you financially and legally.

Absolutely – but always as part of one of our on-going support plans. Our hosting comprises cloud and PCI compliant hosting, SSL certification, and domain name acquisition and registration.

Websites with advanced functionality like E-commerce and Woo-commerce are more complex and take more resources to manage, test and keep running smoothly. Sometimes requiring PCI compliant hosting and performance statistics, our Build-up plan is ideally suited for serious e-commerce ventures and can keep your website secure, fast, and open for business 24/7 and includes monthly edits that can be vital when online finances are involved.

Our support plans are designed to work monthly and as such we reserve your place in our queue and resources on a monthly basis. Therefore any unused support time cannot rollover into subsequent months, but do not fear, every month your time resets and the opportunity for on-going support continues. 

It’s no problem should you require more than your monthly plan offers – and sometimes that might happen. We will evaluate requests on a case by case basis and each piece of work will be considered – and valued – as a project in its own right.

The edits you can request include – but are not limited to – editing content/copy-writing, information amending, image swapping, video/photo embedding and incorporating newsletter/blog posts. Essentially anything that falls into the category of small content updates or small design improvements. Please note that this work excludes the design and build for a re-branded website, significant structural changes, the inclusion of extra functionality and landing pages, or the extensive population of your website with additional information/products. For more intensive work we can lead you through our design process and create a bespoke project proposal just for you.

We put in a lot of work to preventing disasters from happening. However, because many things are often out of our control, in the event that your website has a major issue and goes down, we will be immediately there communicating with the hosting company on your behalf and sorting things out. We do NOT make any guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of your website. minimising any disruption. Often we’ll be working away that you won’t even notice something went wrong and got fixed.

Absolutely. We would be so sad to see you cancel, but we know that financial needs can weigh on many decisions and we don’t want lock anyone in. Request a cancellation via email and just stop your next payment. If you’d like us to keep your hosting and domain, we can invoice you for that cost alone, and if you would like to transfer your site you certainly can for a transfer and admin fee of £75 to cover time and expense taken. 

We have a policy of prioritising clients who are on one of our support plans. If your site has been built elsewhere or you have neglected it for a long time and you’d like ad hoc support, you would first be required to purchase our “Website Audit” package costing £300 so we can check behind the hood of your site before we make any recommendations, upgrades or changes. This is because neglected sites often need a lot of unseen prep work due to outdated code which opens a website to much higher levels of risk. Should old code begin to conflict with updated versions, the potential for your website to go down can be significant, and it can be time consuming for us to liaise with other hosting companies as we get the right permissions/clearance to work. Not all hosting companies are straightforward to work with. Rather like an MOT, our Website Audit package will check that everything is in order from which further developments can be suggested together with a time-scale and quote, and/or enrolment onto one of our support plans. 

Support plans + prices

Ramp-up

Stay online and healthy
£ 99
per month
  • Cloud PCI compliant hosting
  • Domain name
  • SSL certification
  • Licence renewals
  • Super-caching (speed boost)
  • CDN (performance boost)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Analytics monitoring
  • Website Security
  • Security monitoring
  • Up-time monitoring
  • Monthly report
  • Email support desk
  • 15 mins edits/month

Build-up

Extending your performance
£ 125
per month
  • Cloud PCI compliant hosting
  • Domain name
  • SSL certification
  • Licence renewals
  • Super-caching (speed boost)
  • CDN (performance boost)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Analytics monitoring
  • Website Security
  • Security monitoring
  • Up-time monitoring
  • Monthly report
  • Email support desk
  • Broken links scan
  • SEO ranking
  • Performance analytics
  • 30 mins edits/month

Scale-up

Optimised to help you scale
£ 250
per month
  • Cloud PCI compliant hosting
  • Domain name
  • SSL certification
  • Licence renewals
  • Super-caching (speed boost)
  • CDN (performance boost)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Analytics monitoring
  • Website Security
  • Security monitoring
  • Up-time monitoring
  • Monthly report
  • Email Support desk
  • Broken links scan
  • SEO ranking
  • Performance analytics
  • Advanced SEO
  • Database optimisation
  • 45 mins edits/month

Leader-up

Maximised for high-income
£ 500
per month
  • Cloud PCI compliant hosting
  • Domain name
  • SSL certification
  • Licence renewals
  • Super-caching (speed boost)
  • CDN (performance boost)​
  • Site & Database backup
  • Full site restore
  • WP code updates
  • Theme updates
  • Plugin updates
  • Analytics monitoring
  • Website Security
  • Security monitoring
  • Up-time monitoring
  • Monthly report
  • Email support desk
  • Broken links scan
  • SEO ranking
  • Performance analytics
  • Advanced SEO
  • Database optimisation
  • Advanced Security
  • 60 mins edits/month
  • 45mins strategic consultation

The small print of what we don’t promise

  • It's impossible for anybody to promise a hack free site because we cannot control code updates or malicious hackers or hacking bots. However we do promise to backup your site in case of a hack and to be proactive in updating software to avoid hacks.
  • We can't make promises concerning website performance. Performance is always due to a number of things that are often out of our control (up-time, changes in Google algorithms, 3rd party contributions etc).
  • We don’t provide unlimited requests. For additional requests that go beyond our on-going support agreement please ask for a quote.