Terms & Conditions
The rules by which you must abide by in order to use our services and products
Please note that, Mitsgriffin reviews and updates this Terms & Conditions Policy from time to time as needed without notice. Do check Mitsgriffin site documentation periodically to review any changes and if you have any questions regarding our Terms & Conditions please contact Mitsgriffin (contact information below).
1. Product Descriptions and Payments
Mitsgriffin (the “Company”) endeavors to describe our services and/or products as accurately as possible. While we try to be as clear as possible in explaining our service or product, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. And we reserve the right to refuse or cancel any order with an incorrect price listing.
2. Refusal of Service
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
We accept payment by cash, cheque, bank transfer and PayPal. All quotes are priced in British Sterling Pounds. All quotes/estimates are valid for 30 days only. All quotes/estimates are subject to change depending on the client brief, artwork supplied to us and the complexity of each individual job.
For new websites, payment is required as 50% up-front and 50% on approval of your website by the date agreed. For other work, all clients are charged at 100% upfront for pre-quoted jobs. In the event of orders being cancelled or suspended, we require written confirmation and payment in full for the portion of work completed and for the materials used to date. All digitized imagery, logos and basic text are to be supplied by the client or purchased separately through Mitsgriffin.
For our services or products that require membership, we accept payment by credit card. If you provide credit card information you hereby represent and warrant that you are authorized to supply such information and hereby authorize Mitsgriffin to charge your credit card on a regular basis to pay the fees as they are due. By purchasing products or services through this site you are confirming that you want the product or service immediately credited to your Account and that by doing so you are hereby waiving any and all cancellation rights under applicable laws, including but not limited to the EU Consumer Rights Directive (2011/83/EU) and/or any national laws implementing it. Notwithstanding the foregoing, you will still be eligible for the 30-day refund right as set forth by the Company. If your payment method fails or your account is past due, you agree to pay us the fees within thirty (30) days of notification from us and pay (at our discretion) a late payment charge of 1.5% per month, or the maximum permitted by law, whichever is greater. We may collect fees owed using other collection mechanisms. This may include charging other payment methods on file with us and/or retaining collection agencies and legal counsel. We may also block your access to any Services pending resolution of any amounts due by you to Mitsgriffin.
Once final payment has been received, the website design ownership is transferred to you (accept for any licenced fonts or stock images that have been supplied by Mitsgriffin and not purchased ‘separately’). Mitsgriffin retains and reserves the rights to use any and all content developed, regardless of ownership, for display and self promotional purposes. We may include a link to www.mitsgriffin.com in the footer of your website for our marketing.
For any of our educational resources, permission is granted to temporarily download one copy of the materials (information or software) for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of our restrictions and may be terminated by Mitsgriffin at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
5. Processing Orders.
We require a design brief, signature by an approved business representative and 50% payment prior to commencing each job. Clients are required to provide the content for site pages via a Dropbox folder which is a shared drive unless otherwise agreed. All site content must be supplied prior to us commencing the website build. Content can include text, images (jpeg, svg, png, gif,), PDF documents, Microsoft Office files, embedded videos (preferably YouTube or Vimeo), acrobat forms, and any other formats supported by the Content Management System (CMS) and Learning Management System (LMS). If you require extra content, copywriting or stock library images for your site, this can be purchased from Mitsgriffin separately.
6. Additional Work, Site Updates & Training.
Unplanned components, ideas, revisions, and project scope can sometimes happen. When there is an unexpected or requested addition to design or programming that will incur a cost, we will notify you ahead of time and will not commence the job unless we receive clear approval to proceed.
To ensure your website is working correctly, we provide a 30-day warranty period from the time your site goes live, where we will update your website for free.
8. On-going Support.
We want you to get the most out of your new website and for it to be a fully integrated online business solution. To help you achieve this we can offer an assortment of ongoing training, education & support that can be purchased separately. Do check our website content for more information.